About Us
Parcel2speedy.com, based in Bolton, Greater Manchester is the UK’s leading parcel delivery comparison website, offering a surprisingly cheap alternative to the Post Office to consumers and small eBay sellers/businesses.
Our website enables you to send anything, from a small packet to a large parcel, to destinations throughout the UK and internationally, and all for a surprisingly cheap price.
A long history of great
customer service
Now the UK’s top parcel brokers, our business has grown quickly, and we have over 10 years experience in the industry meaning you know you can trust us with your parcel. We were even ranked in the top 100 fastest growing technology companies in 2011 (Sunday Times Tech Track 100).
Over time our range of services has expanded and we’re delighted to be able to offer a full range of national and international destinations, same day, next day and economy services, collection from your door or drop at one of over 10,000 shops; as well as integration with eBay, Amazon and other marketplace websites.
Mission Statement
Our mission is to provide high-quality, value for money, worldwide delivery services using only the top carriers.
Looking after customers’ needs has been, and always will be, our primary goal and key to our continued success.
- Our Promise
To deliver professional, efficient and high quality advice and services. To be honest and open, taking responsibility for our actions. To treat customers fairly, impartially and with consistency. To use customer feedback, comments and complaints to help us improve our services in the future - Our Standards of Service
When you contact us by phone, we will courteously introduce ourselves and our company. Our aim is to make it easy for you to speak directly to our friendly customer service advisors, without automated voice recordings. We strive to answer 90% of calls within just 30 seconds, ensuring a prompt response. Our advisors will communicate clearly, offering concise and helpful advice. We understand the importance of your time and will keep hold times to a minimum, ensuring you don’t wait for more than 4 minutes without an update. If the hold time exceeds 4 minutes, we will always offer a call back option. - Complaints
We are committed to keeping our promises and achieving our service aims, but we are also realistic and recognise that things don’t always go according to plan. If you are not happy with the service or advice you have received we would invite you to contact our Customer Service team who will endeavour to resolve your complaint in a timely manner. In the unfortunate event that you are not satisfied with the outcome you can contact our Customer Care team at customercare@transglobalexpress.co.uk who will investigate further.
- About us
We are an established sea and air freight forwarder, with over 20 years’ experience. We have grown steadily since 1993 to become one of the primary providers of international delivery services in the UK. We have long-established relationships with top global couriers including UPS, DHL, FedEx, DPD and TNT and this enables us to offer the best possible rates for international delivery from the UK to almost anywhere in the world. - Why us?
We are a leading courier and freight forwarding company in the UK, and our growth is a testament to our success. By partnering with us, you gain access to a valuable UK contact that can greatly benefit your business. In the logistics industry, connectivity is crucial, and working together will enhance our collective capabilities. Improved connections allow us to provide better services and more competitive prices to our respective customers. - Our Business
We provide air freight, sea freight and worldwide door-to-door courier services to businesses and private customers throughout the UK and beyond. We have over 25 years’ industry experience in freight and international parcel delivery and offer a wide range of quality services from the biggest and best international carriers, at significantly reduced prices.
The UK’s Largest Courier Comparison Site
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